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General conditions

Welcome to www.dozzadrinks.com (the “Website” or “Website”), which is owned and operated by LIFEPUR DRINKS Ltd. and is accessible worldwide.

By using this website you warrant that you are 18 years of age or older and agree to these terms and conditions of use. Please read these terms and conditions carefully before using this website and if you have any questions, please contact us at: [email protected]

If you do not agree to any of the terms contained in these terms and conditions you must not use this website.

OBJECTIVES AND SCOPE OF THE GENERAL CONDITIONS

1. The present General Terms and Conditions have been prepared and are intended to regulate the relations between LIFEPUR DRINKS Ltd., registered in the Commercial Register at the Registry Agency with UIC: 207157390, registered office and registered address. Petrich, ul. “Vardar №16, floor 2, contact phone: +359896342344, e-mail: [email protected] and website: www.dozzadrinks.com hereinafter referred to as the “Provider”, and the Users of the website, hereinafter referred to as the “User(s)” in connection with the use of the website. The other documents governing the relationship between the Provider and the Users in connection with the use of the Website are the Privacy Policy and the Cookie Policy.

1. These Terms and Conditions shall come into force from the moment the User uses the website for the first time. These Terms and Conditions shall apply to each visit and use of the Website and shall remain in effect until the User stops using the Website. The User undertakes to use the website and all the contents of the website lawfully, in accordance with the terms and conditions set out in these Terms and Conditions and in accordance with its intended use.

DEFINITIONS

1. For the purposes of these Terms and Conditions:

a/ Supplier is LIFEPUR DRINKS Ltd.

b/ User(s) is/are:

  • visitors to the www.dozzadrinks.com website ;
  • the person who has purchased goods from the Supplier’s e-shop;
  • the person who has subscribed to receive the newsletter.

c/ Contact form is a form provided in electronic form, the complete filling of which is a condition for contacting the Supplier.

d/ Newsletter subscription is the inclusion of the User’s e-mail address in a list, to which e-mail address is sent up-to-date information about the goods offered by the Supplier.

2. These Terms and Conditions provide information to Users regarding:

  • Identification of the Provider;
  • The subject matter of the Terms and Conditions;
  • Website Features;
  • A way to order goods;
  • Prices and method of payment;
  • Cancellation;
  • Delivery
  • Delivery denied;
  • Return of goods;
  • Reimbursement;
  • Force Majeure;
  • Rights and Obligations of Users;
  • Rights and obligations of the Supplier;
  • Processing of personal data;
  • Discharge;
  • Links to third party sites;
  • Newsletter subscription;
  • Intellectual property rights;
  • Final Provisions.

SUPPLIER DETAILS

  1. Name of Supplier: “LIFEPOURRINKS” LTD.
  2. Registered office and management address: gr. Head office and registered office. “Vardar №16, floor 2
  3. Correspondence details: Contact phone: +359896342344, e-mail: [email protected]
  4. Data for entry in the commercial and other public register: “LIFEPUR DRINKS Ltd. is a commercial company registered in the Commercial Register at the Registry Agency with UIC: 207157390. The company is registered under the VAT Act.

DETAILS OF SUPERVISORY AUTHORITIES

  1. Data Protection Commission
    Address. Sofia, Blvd. “Proff.
    02/91-53-519
    Fax: 02/91-53-525
    Email: [email protected], [email protected]
    Website: www.cpdp.bg
  2. Consumer Protection Commission
    Address.
    02/933 0565
    Fax: 02 / 988 42 18
    Hotline: 0700 111 22
    Email: [email protected]
    Website: www.kzp.bg

SUBJECT TO THESE TERMS AND CONDITIONS

1. The Supplier has created the website www.dozzadrinks.com, which contains detailed information about the goods offered by the Supplier to the Users.

2. The Provider provides and the User undertakes to use the website in accordance with the terms described in these Terms and Conditions.

3. In its professional activity, the Provider guarantees to the full extent the rights of the Users provided for in the law, as an additional corrective of its activity are: good faith, as well as consumer and commercial criteria established as good practices.

WEBSITE FEATURES

1. The website is an e-shop for the sale of functional beverages. It is designed to inform the Users about the goods offered by the Supplier and to contact the Supplier in case the User wishes to purchase any of the goods offered on the website or to have his/her e-mail address included in a list to which up-to-date information about the goods offered by the Supplier is sent.

2. The main characteristics of the offered goods are indicated individually in the respective profile of the selected by the User goods.

3. The website includes comprehensive information on:

  • Supplier Information;
  • All types of goods that the Supplier offers to Users;
  • Contact information for the Supplier.

4. Services provided

Within the website Users have the opportunity to use the following services, namely:

  • to browse the content of the website;
  • to purchase and sell the goods offered by the Supplier remotely via the Supplier’s e-shop;
  • to make payments for goods purchased from the e-shop;
  • to post comments about purchased goods;
  • to evaluate purchased goods;
  • to receive information about new goods offered by the Supplier.

5. The Supplier offers for sale at a distance the goods listed in the e-shop.

6. The Supplier shall provide detailed information to the Users about each item offered for sale in the e-shop.

ORDER

1. The services offered on the website are intended to be used by Users who are adults and of legal age. By accepting these terms and conditions, the User declares that he/she complies with these terms and conditions.

2. Orders are accepted 24 hours a day, seven days a week.

3. To place an order from the e-shop, Users need to directly select the goods they wish to purchase from the e-shop, indicate the quantity of the selected goods they would like to purchase, click on the “Add to Cart” button, and then select the “Order” button. After selecting the “Order” button, the User should enter their delivery details, which include an e-mail address, and they also have the right to subscribe to receive a newsletter or request an invoice. In addition to this information, the User should also enter a first and last name, as well as a delivery address and telephone number. The User has the option to choose to save the entered information for subsequent purchases in the e-shop. Next, the User should indicate the preferred method of delivery and choose the method of payment from the following options: – cash on delivery; – payment by card; In the event that the User chooses to pay for delivery by cash on delivery, the User must click on the “Complete Order” button to finalize his order. In case the User has chosen to pay by bank card, the User must click on the “Finish Order” button to complete his order, after which he will be redirected to a secure form where he should make the payment.

4. The Supplier confirms the acceptance of the order by sending an e-mail to the e-mail address indicated by the User, stating that the order has been accepted. The confirmation sent by e-mail shall contain information on the order number, date and time at which the order was placed, the goods ordered and the quantity. The e-mail confirmation of an order shall be deemed to constitute the conclusion of a distance purchase contract. The confirmation sent by the Supplier to the User shall be deemed to be effective when it has been sent to the e-mail address indicated by the User, regardless of whether the e-mail sent has reached the User.

5. The Supplier shall be entitled to cancel orders which it has reason to believe contain incorrect data. The Supplier shall notify Users of any missing data or incorrect data and in the event that the Supplier does not receive complete or correct data within 48 hours, the Supplier shall cancel the order due to inability to fulfil.

PRICES AND PAYMENT METHOD

1. The prices of the goods offered for sale in the Supplier’s e-shop are indicated in Bulgarian lev. The quoted prices are for a single quantity under the specified conditions.

2. The value of postage or transport costs not included in the price of the goods is determined by the Supplier on the dozzadrinks.com platform and is provided as information to Users when selecting the goods for purchase;

3. Payments for ordered goods can be made in one of the following ways:

  • card payment;
  • cash on delivery (payment on delivery).

4. The User shall pay in advance to the Supplier the full price of the goods ordered through the e-shop, except in cases where payment is made by cash on delivery. In the event that the currency of the card with which the payment was made differs from the currency of the payment, the amount of the payment will be calculated at the relevant exchange rate of the card issuer for the day.

SUPPLY

1. The Supplier shall deliver the goods ordered by the User to the address indicated by the User. The Supplier shall deliver the ordered goods on the territory of the Republic of Bulgaria by means of courier organizations selected by the Supplier.

2. Ordered and paid goods are shipped to the territory of the Republic of Bulgaria within 48 hours and delivery times are as follows:

  • For orders that are placed outside of a discount period delivery is made within 3 working days;
  • For orders that are placed during a discount period delivery is made within 5 working days;
  • For orders placed on weekends (Saturdays and Sundays), public holidays of the Republic of Bulgaria, and other holidays adopted by an act of the National Assembly, delivery is made within 5 working days.


3. The Supplier shall provide the User with information by e-mail about the shipment of the goods and the movement of the delivery (bill of lading number and tracking link) on the day the goods are handed over to the courier organization. The Supplier shall be entitled to extend the time limits referred to in the preceding provision by up to 10 working days without informing the User.

4. In the event that the goods ordered by the User are not available, the Supplier shall notify the User of this within 5 working days after receipt of the order and refund the amount paid by the User within 14 days in the manner described in the section “Refund” of these General Terms and Conditions. The Supplier shall not be liable if the quantity of a product is exhausted.

5. In the event that more than 30 days have elapsed since the conclusion of the contract and the goods have not been delivered, the User has the right to cancel the contract as the Supplier shall refund the User all amounts paid.

6. Deliveries shall be handed over to the User against a signature certifying that the goods have been received. In the event that the goods cannot be delivered to the User in person, the Supplier shall contact the User by telephone and the goods shall be delivered to persons designated by the User, indicating the name of the person who received the delivery and his relationship to the User. In the event that the goods cannot be delivered on the first visit through no fault of the Supplier and/or the courier (in the event that the User does not answer the telephone when the User is not found at the address), the person making the delivery shall leave a written notice containing a contact telephone number which the User should ring within 3 working days to arrange a new delivery date. In the event that the User fails to ring the telephone number specified in the notice within 3 working days, the goods shall be left at the nearest office of the courier and the goods shall remain at the office of the courier for a period of ten days, after which the order shall be deemed cancelled and the goods shall be returned to the Supplier. The Supplier shall notify the User of this within seven days.

REFUSAL OF DELIVERY

1. Upon delivery of the ordered goods by the courier company, the User is obliged to carefully examine the goods and refuse to receive them in the presence and before the courier in the following cases, namely:

  • the price of the goods does not correspond to the price indicated in the online store for cash on delivery;
  • the delivered goods are different from the goods ordered by the User.

In the event of refusal to receive the goods in the presence of any of the above reasons, the User shall sign a protocol in the presence of the courier, which describes the reason for the refusal and immediately notify the Supplier of this at [email protected].

If the User refuses to receive the delivered goods outside the cases described above, the refusal shall be deemed unjustified and the User shall be obliged to pay the costs of returning the goods.

2. In case the delivered goods are different from the goods ordered by the User, the latter may choose the amount paid to be refunded or the goods to be replaced with the goods actually ordered, in which case the Supplier will bear the delivery costs.

RETURN OF GOODS

1. Pursuant to Article 50, paragraph 1 50 of the Consumer Protection Act, the User shall have the right to withdraw from the distance contract without giving any reason, without compensation or penalty and without paying any costs, except for the delivery costs in the event that the User has chosen other than the standard cheapest way for the Supplier to deliver the order, as well as the cost of returning the goods back, within 14 days from the date of acceptance of the goods by the User or by a third party other than the carrier and specified by the User.

2. The User is obliged to return the unwanted goods in the condition they were in at the time of delivery. The Supplier will not accept back goods that have been damaged, those with damaged or incomplete packaging, with signs of scratches.

3. The user is obliged to return the goods purchased by him necessarily in the original packaging, as well as all documents with which the goods in question were delivered.

4. If the User has purchased more than one identical product and wishes to return them to the Supplier within the 14-day period, it is mandatory that all products are sealed packaging, otherwise they will not be accepted.

5. The return of goods by the User is done by sending the goods by courier to the address. Petrich, ul. “16, floor 2 for LIFEPUR DRINKS Ltd.

6. In order to return goods/goods to the Supplier, the User must fill in the following standard form for exercising the right of withdrawal, namely:

STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

To LIFEPUR DRINKS Ltd.

Delivery address. Delivery address. “Vardar № 16, floor 2

I hereby inform you that I withdraw from the contract I have concluded for the purchase of the following goods:

………………………………………………………/description-of-the-good(s)/
Goods ordered at …………………. with order no. …………………..
Goods received at ………………….
User name: ……………………………….
User address: ……………………………………
Bank account for refunds in case the amount is paid by cash on delivery:
IBAN:……………………………………………
BIC:………………………………………………
Holder:……………………………………….

If the amount was paid by card or through PayPal, the amount will be refunded to the card from which the User made the payment.

Signature of the User (only if this form is on paper):
Date:

7. After completing this form and verifying that the item(s) the User wishes to return are eligible for return in accordance with Article 9.2 of these Terms and Conditions, the User must send the completed form either with the goods to the address specified in Article 9.5 or to [email protected].

8. The return of the goods shall be the sole responsibility of the User, respectively the risk of damage or loss shall be borne by the User until the unwanted goods arrive at the Supplier. All costs in connection with the return of the goods shall be borne by the User.

REFUND

1. In the event that the User exercises his right of withdrawal within 14 days from the date of delivery of the goods, the Supplier shall refund the amount paid no later than 14 days from the date on which he was notified of the User’s decision to withdraw from the contract. The Supplier shall be entitled to postpone the refund of the amount paid until the goods have been received back or until proof has been provided to the Supplier that the goods have been sent back, whichever is the earlier.

2. If the amount was paid by card, the amount will be refunded to the card from which the User made the payment.

3. In case the amount has been paid by cash on delivery, the amount will be paid to a personal bank account specified by the User. The Supplier shall not be liable for any incorrect bank account specified by the User.

4. The Provider shall notify the User by e-mail of the refund.

FORCE MAJEURE

1. The Supplier shall not be liable to the User for total or partial non-performance, including delay in delivery or defect and/or damage to goods, if it is due to “force majeure” (force majeure). Force majeure means a circumstance (event) of an extraordinary nature which occurred after the conclusion of the contract, could not have been foreseen and does not depend on the will of the parties, such as: fire, industrial accidents, military actions, natural disasters – storms, heavy rain, floods, hail, earthquakes, ice, drought, landslides, etc. natural disasters, embargoes, government bans, strikes, riots, disturbances, etc.

2. In the event that the Supplier is unable to perform its obligations due to a force majeure event, the Supplier shall notify the User in writing within 10 days of the occurrence of the force majeure event and the estimated period of operation and termination of the force majeure event.

RIGHTS, OBLIGATIONS AND RESPONSIBILITIES OF USERS

1. The User undertakes to use the Website and its functionalities lawfully and in accordance with these Terms and Conditions.

2. The user has the right to view the content of the website.

3. The User has the right to contact the Provider on this website.

4. The User has the right to purchase goods offered by the Supplier and to make payments for the goods purchased from the e-shop.

5. The User has the right to receive information about new goods offered by the Supplier.

6. The user has the right to post comments on purchased goods, as well as to rate purchased goods.

7. The User may not publish content in any form (image, text, etc.) that is vulgar, threatening, defamatory, obscene or violates the public morals.

8. The User may not publish content that is in violation of legal provisions.

9. The user may not modify, copy, alter, duplicate, create derivative or adapted, separate or whole parts of the website.

10. The User may not make available to third parties in any manner or form, for commercial or non-commercial purposes, any content, information, know-how or technology that is extracted in part or in whole from the Website.

11. User shall not post, send or otherwise formulate computer viruses or the like.

12. The User may not disable and/or disrupt the full or partial functionality of the website, as well as the services offered on the website.

13. The User shall not generate excessive traffic on the website or overload the website traffic.

14. The User may not disrupt the operation of networks or servers that are connected to the Services, and may not interfere with the provision of the Services.

15. The User shall not attempt to gain unauthorized access to any part of the Website or to the servers maintained and owned by the Provider.

16. The User shall not use the Provider’s trademark. The User shall be liable for all actions performed by him in connection with the use of the website.

17. The User shall not send “spam”, “junk mail”, “chain letter” or any unsolicited commercial messages.

RIGHTS AND OBLIGATIONS OF THE SUPPLIER

1. The Supplier is entitled to make changes to the website at any time at its own discretion, without obligation to notify and without liability.

2. The Supplier is entitled to update, change, extend, add, supplement or remove goods and/or services on the website at any time.

3. The Supplier has the right to make changes in the description and prices of the goods offered for sale in the e-shop at any time.

4. The Provider has the right to suspend, refuse or terminate the provision of service in case of violation and/or suspected violation of these Terms and Conditions or in case of unfair conduct and/or suspected unfair conduct of a User.

5. The Supplier shall, upon receipt of payment, ship the goods ordered by the User and shall transfer to the User the ownership of the goods requested for purchase.

PROCESSING OF PERSONAL DATA

1. The Provider collects and processes Users’ personal data by applying all standards of personal data protection under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. The Provider shall respect the privacy of Users and shall make all reasonable efforts to protect their personal data against unlawful processing by implementing technical and organisational measures to protect personal data, which measures shall be fully in line with current technological developments and shall ensure a level of protection that is appropriate to the risks associated with the processing and the nature of the data to be protected. Detailed information on what personal data the Provider processes, the purposes of the processing of personal data, the storage period of personal data, as well as other information in compliance with the requirements of Article 13 of Regulation (EU) 2016/679 is available in the Privacy Policy, which is published on the website.

DISCHARGE

1. The Provider makes no warranty whatsoever that the Website and the services offered on it will be accessible at any time and from anywhere in the world. The Provider does not warrant that the Website will remain unchanged and will be maintained indefinitely.

2. The information on this website may contain errors or faults, although the Supplier endeavours to keep the information up to date. The Provider makes every effort to ensure that Users have uninterrupted access to the Website and also maintains the Website and the Services with the care of a good dealer in order to serve Users in good faith. The Provider may make changes and improvements to this Web Site at any time without notice. The Supplier accepts no liability for any damage or loss incurred by Users as a result of using this website and the information on this website.

3. The User is solely responsible for the use of this website, as operating on it and using its features. The Provider assumes no liability for any damages and adverse consequences in connection with the use of this website, including in the event of material damage to the User’s technical device.

4. The Provider shall not be liable for any actions performed by Users in violation of these Terms and Conditions. The Provider shall not be liable for damages caused by false, misleading, inaccurate information provided by Users of the website.

5. The Provider shall not be liable for any damages caused as a result of user error, computer virus, omission, interruption or problem in the system itself supporting the integrity and structure of this website.

6. The Provider does not guarantee that the content published on the website will meet the expectations of the Users.

7. The Supplier shall not be liable in the event that the goods ordered by the User are not available or the quantities of a given good are exhausted.

8. The images that are published on the website are of high quality in order for Users to get the most accurate idea of the type and quality of the goods. However, it is quite possible that there may be a discrepancy between the actual colors and those displayed on the individual User’s monitor, which depends on the type of monitor and the User’s computer configuration, as well as their visual perception, and the Supplier disclaims any liability that the colors displayed on the monitor correspond to the actual ones.

DISPUTE RESOLUTION

1. The Provider adheres to the highest possible standards of service to Users and their interests.

2. In relation to paragraph 1 of this Article, disputes arising in relation to an online purchase shall be settled in accordance with the European Online Dispute Resolution Platform, which is located at the following website, namely: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG.

3. The online dispute resolution platform aims to find a solution to disputes arising regarding online purchases without going to court, while facilitating communication between the Supplier and the specific User and helping to maintain a good relationship between them in the future.

4. In the online dispute resolution platform, only independent bodies will help to resolve disputes that arise, which bodies are approved on the basis of quality standards in terms of accessibility, fairness and efficiency.

5. The dispute may also be referred to the Conciliation Commissions of the Consumer Protection Commission, which are alternative dispute resolution bodies.

LINKS TO THIRD PARTY WEBSITES

1.The Supplier’s website contains links to websites maintained by third parties (“Third Party Sites”), such as a “Facebook” button, “Instagram” button, “YouTube” button, “TikTok” button. All Third Party Sites that can be accessed through this website are independent and the Provider accepts no liability whatsoever for any damages or losses incurred by Users as a result of using these sites. The Provider is not responsible for the content on third party sites, nor for the presence of viruses and/or other harmful components on these sites.

NEWSLETTER SUBSCRIPTION

1. Newsletter subscription is the User’s entry of an e-mail address in a list, to which e-mail address is sent up-to-date information about the goods offered by the Supplier. Users have the right to unsubscribe from the list in which they are included by selecting the “unsubscribe” option when receiving the newsletter. The User may also withdraw his/her consent to receive the newsletter in accordance with the procedure set out in Section XIV of the Supplier’s privacy policy. The newsletter is distributed free of charge and the Provider is in no way bound by any obligation to send newsletters on a regular basis upon subscription.

INTELLECTUAL PROPERTY RIGHTS. RESTRICTIONS ON USE

1. The entire content of the website, including but not limited to all published texts, computer programs, databases, trademarks, as well as any information that is uploaded to the website is the exclusive property of the Provider. Use of the Provider’s trademark without its consent is a violation of the law.

2. The content of the Provider’s website may be used by the Users for personal, non-commercial use only.

3. The use of the entire content of the website described in the first paragraph of this provision for commercial purposes in any form (copying, modification, downloading, selling, reproduction, distribution, publication, etc.) is absolutely prohibited. The Users assume all liability from the use of the content of the website in violation of the rights of the Provider, the latter being entitled to full compensation for the damages caused by the User.

4. Access to the website and to the services provided on the website shall in no way be considered or construed as a grant of licenses or intellectual property rights.

5. Reproduction of the content of the website or any part thereof shall be made only with the written consent of the Provider.

6. A User who posts comments about purchased goods and rates purchased goods within the Web site grants the Provider a non-exclusive, royalty-free license to save in computer memory, use, delete, publicly display and distribute on the Internet such comments and ratings by the User throughout the world.

FINAL PROVISIONS

1. All communications and notifications between the Supplier and the User shall be made in Bulgarian and shall be deemed validly made if sent in writing.

2. The invalidity of any provision of these Terms and Conditions shall not invalidate the Terms and Conditions as a whole.

3. All matters not covered by these Terms and Conditions shall be governed by the provisions of applicable law.

4. All disputes between the Provider and the User shall be resolved amicably through negotiations between the parties. In the event of failure to reach an agreement, the dispute will be settled in accordance with the European online dispute resolution platform(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG) or by the conciliation commissions of the Commission for Consumer Protection, which conciliation commissions are alternative dispute resolution bodies, or by the competent court.

5. The Provider has the right to update by amending and supplementing these Terms and Conditions at any time in the future. When this occurs, the amended Terms and Conditions will be published on this website with a new “Last Modified” date at the top and will be effective from the date of publication. Therefore, it is advisable to check these Terms and Conditions periodically to ensure that you are aware of any changes. By using this website after the updated Terms and Conditions have been posted, you will be deemed to have accepted the changes made.

6. If you have any further questions about these Terms and Conditions, please do not hesitate to contact the Supplier [email protected]

We are a young and ambitious brand that aims to create innovative beverages that are not only healthy, tasty and convenient to consume, but that also bring specific functional benefits thanks to artfully combined active ingredients.

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Str. Vardar 16,
2850 Petrich, Bulgaria

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